Description

You will provide technical support to end users, resolving hardware and software issues in Golden, CO.

Responsibilities

• Respond to technical support requests via telephone, email, and in-person interactions.
• Identify, research, and resolve technical problems while documenting and tracking them through to resolution.
• Manage user accounts by creating and disabling network accounts according to established procedures.
• Update Microsoft Exchange information based on provided instructions.
• Work assigned tickets in the queue and assist with distributing tickets to other team members.

Required Skills

• 1+ years of experience in technical support or a related field.
• Knowledge of Microsoft products and common technical support concepts and procedures.
• Ability to follow pre-established guidelines and instructions to perform core job functions.
• Strong customer service orientation with the ability to assist users over the phone and in person.
• Ability to take the CJIS certification training and exam.
• Capability to interview in person at the Golden, CO location.
• Flexibility to work a hybrid schedule, including working from home on Fridays.

Preferred Skills

• Experience with network account management and Microsoft Exchange updates.

Key Skills

Education

Any Graduate