Description

You will provide technical support to end users by identifying, researching, and resolving hardware and software issues.

Responsibilities

• Respond to technical support requests via telephone, email, and in-person interactions.
• Document, track, and monitor support tickets to ensure timely resolution.
• Manage user accounts by creating and disabling network accounts following established procedures.
• Update Microsoft Exchange information based on provided instructions.
• Work assigned tickets from the queue and assist with ticket distribution within the team.

Required Skills

• Experience with Active Directory for user account management.
• Proficiency in Microsoft Office and Adobe Acrobat.
• Understanding of TCP/IP networking concepts.
• Experience using a Service Desk Ticket System.
• Ability to follow pre-established guidelines and technical procedures.
• Strong communication skills for troubleshooting with users over the phone and in person.
• Ability to complete CJIS certification training and examination.
• Must live locally in the Golden, CO area and be available for in-person interviews.
• Availability to work from home on Fridays.

Preferred Skills

• 5+ years of experience in IT support roles.

Key Skills

Education

Any Gradute