Description

Manage incident response, system monitoring, and environmental equipment operations for critical business functions in Lansing, MI.

This role is on-site.

Responsibilities

• Initiate, triage, and assess medium, high, and critical incidents for impacted systems.
• Escalate incidents to Tier II and notify support teams following Standard Operating Procedures.
• Monitor server, network, and system resources to ensure SLA performance and prevent resource over-utilization.
• Track environmental equipment operations, including generators, UPS, PDU, and air conditioning.
• Document incident details, impact, and resolution steps, including security irregularities.

Required Skills

• 5+ years of relevant professional experience.
• Experience managing high-priority incident triage and escalation.
• Proficiency in system resource monitoring (processor, memory, and I/O).
• Knowledge of environmental equipment maintenance including Generators, UPS, PDU, and Air Conditioning.
• Ability to manage mainframe job scheduling and operator display terminals.
• Experience with tape library management and off-site storage logistics.
• Strong technical documentation skills for incident reporting and resolution.
• Ability to review and update Requests for Changes (RFCs) within Change Management workflows.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate