Description

You provide on-site and remote technical support while maintaining core IT infrastructure in Nashville, TN.

Responsibilities

• Install and configure computer hardware, software, peripherals, and networking equipment.
• Manage user accounts, permissions, and access controls for end-users.
• Resolve connectivity issues involving internet, printers, scanners, and phones.
• Document incidents, resolutions, and knowledge articles in accurate records.
• Assist with server and network switch maintenance, acting as local hands and eyes for remote teams.

Required Skills

• 5+ years of experience in a Site Support role.
• ITIL Foundation Certification.
• Strong understanding of IT infrastructure and technologies.
• Experience with system backups, data recovery, and preventive maintenance.
• Proven ability in escalation management and cross-functional collaboration.
• Post-secondary education in Computer Science, Information Systems, or related qualifying experience.
• Effective verbal and written communication skills.

Key Skills

Education

Any Graduate