Description

You provide Tier 1 technical support for applicant services and application processing.

This role is on-site.

Responsibilities

• Troubleshoot technical problems and research solutions to guide clients through corrective steps.
• Maintain workstations and ensure consistent system performance.
• Write and maintain technical documentation to improve client references.
• Identify learning gaps and recommend instructional language for client training programs.
• Guide users through solutions via verbal instruction without remote access to personal computers.

Required Skills

• 5+ years of experience in Help Desk Support.
• Proven background in Technical Support.
• Experience managing System Performance.
• Ability to provide advanced customer service via verbal guidance.
• Experience with application processing support.
• Strong research and problem-solving skills.
• Any Graduate degree.

Key Skills

Education

ANY GRADUATE