Description

You provide initial technical support for users via telephone, email, and live chat, resolving issues related to software, applications, and user accounts.

This role is on-site.

Responsibilities

• Resolve password resets, registrations, and data entry issues by gathering and analyzing user information.
• Troubleshoot application navigation, software usage, and basic Internet Explorer settings.
• Provide support for mortgage-related applications, including loan originating, underwriting, and servicing modules.
• Remote into customer computers to assist with application setup and troubleshooting.
• Escalate complex technical problems to appropriate support groups when necessary.

Required Skills

• 5+ years of experience in technical support or customer service roles.
• Proven ability to analyze information and troubleshoot software issues.
• Experience providing technical support via telephone, email, and live chat.
• Competency in troubleshooting application menus and user settings.
• Strong customer service and relationship management skills.
• Ability to work flexible shifts, including evenings, overnights, and weekends, in a 24/7/365 environment.
• Degree or any graduate level education.

Preferred Skills

• Experience with mortgage-related applications (loan originating, underwriting, servicing).

Key Skills

Education

Any Graduate