Description

You will provide remote Level 2 technical, hardware, and software support for branch, home office, and mobile personnel.

Responsibilities

• Provide remote Level 2 technical support for hardware, software, and operational issues.
• Mentor and assist Level 1 technicians with technical troubleshooting and ticket resolution.
• Resolve moderately complex problems and record all incident data in the Incident Management System.
• Route reported cases to appropriate Help Desk levels or supporting departments.
• Review Tier 1 tickets for troubleshooting accuracy and inform management of recurring deficiencies.
• Perform electronic setup of branch data and software for new or merged office locations.

Required Skills

• 1 year of experience in a help desk environment.
• 2-year technical school degree or equivalent.
• Working knowledge of computer-based systems, tools, and processes.
• Ability to troubleshoot and assist with remote hardware installations.
• Strong verbal and written communication skills.
• Ability to work professionally in stressful situations and maintain flexible hours.
• Must reside in AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, or WI.
• Reliable DSL or faster internet connection.
• Willingness to travel to the home office for quarterly meetings and special projects.

Key Skills

Education

Any Graduate