Description

Provide Tier 1 desktop support and technical assistance to end-users in a Microsoft Windows environment.

Responsibilities

• Resolve Tier 1 helpdesk requests, including login issues, Zoom meetings, and headset troubleshooting.
• Manage computer hardware through imaging, packaging, and shipping devices.
• Maintain hardware and software inventory by managing licenses via Excel, Teams, and Outlook.
• Execute technical projects and assist agents with laptop and software support as skills increase.

Required Skills

• Minimum of 2 years of technical support experience for end-user desktops in a Microsoft Windows environment.
• Deep knowledge of Microsoft Windows desktop operating systems.
• Proficiency with Active Directory.
• Proficiency with Microsoft Excel, Outlook, and Word.
• Ability to obtain a security clearance.
• Strong communication and time management skills.
• Technical school training or college coursework.

Preferred Skills

• Experience with VMWare or equivalent virtualization tools.
• Proficiency with o365 and ServiceNow.
• Bachelor’s Degree or systems technical certification.

Key Skills

Education

Any Graduate