Description

You will provide technical support and troubleshooting for Medicaid clients.

Responsibilities

• Troubleshoot basic technical issues related to the MS Medicaid Self Service Portal (SSP).
• Respond to client communications via telephone and email in a timely manner.
• Manage system access technical issues for users.
• Perform additional technical support duties as assigned.

Required Skills

• 1 year of experience working on a help desk.
• 1 year of experience resolving system access technical issues.
• 1 year of proficiency using a Windows PC.
• 1 year of customer service experience.
• Experience with Medicaid Eligibility.
• English proficiency as a primary language.
• Demonstrated ability to multitask and organize tasks.
• Strong problem-solving skills.

Preferred Skills

• Experience specifically with the MS Medicaid Self Service Portal (SSP).

Key Skills

Education

Any Graduate