Description

You will provide technical support for Medicaid clients via telephone and email, focusing on the MS Medicaid Self Service Portal.

This role is on-site.

Responsibilities

• Troubleshoot basic technical issues related to the MS Medicaid Self Service Portal (SSP).
• Resolve system access technical issues for clients.
• Respond to client communications in a timely manner via phone and email.
• Manage multiple tasks and inquiries simultaneously while maintaining workflow organization.

Required Skills

• 1+ year of experience working on a help desk or in a contractor role.
• 1+ year of experience resolving system access technical issues.
• 1+ year of proficiency using a Windows PC.
• 1+ year of customer service experience.
• Experience with Medicaid Eligibility processes.
• Strong problem-solving skills and ability to multitask.
• English proficiency as the primary language.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate