Description

You will provide multi-level technical support to customers remotely and onsite in Jackson, MS.

As the initial point of contact for end users, you will troubleshoot and repair desktop and laptop hardware, manage software installations, and administer Active Directory and O365 applications. You will maintain help desk records following established procedures.

Responsibilities

• Serve as the initial point of contact for end users requesting IT support.
• Troubleshoot and repair desktop and laptop hardware.
• Manage software installations and hardware implementations.
• Administer Active Directory and support O365 applications.
• Maintain and update help desk records following established support procedures.

Required Skills

• 5+ years of professional IT support experience.
• Desktop and laptop repair and troubleshooting.
• Software installation and hardware implementation.
• Active Directory administration.
• Remote assistance via various platforms.
• O365 application support.
• A+ Certification.

Preferred Skills

• Bachelor’s Degree in Computer Science, Information Systems, or a related field.

Key Skills

Education

Any Graduate