Description

You will provide technical support and maintenance for end-user workstations, printers, and network performance in Richardson, TX.

Responsibilities

• Troubleshoot hardware and software issues to identify root causes and implement solutions.
• Install software and perform routine maintenance on user hardware and peripherals.
• Manage incident and request tickets to ensure completion within documented SLAs.
• Execute project-based tasks and provide guidance to the support team.
• Mentor and train new team members to support departmental growth.

Required Skills

• 5+ years of experience in technical support or help desk roles.
• Proficiency with Active Directory.
• Hands-on experience with Networking fundamentals.
• Strong hardware and software troubleshooting capabilities.
• Experience managing Field Operations.
• Ability to perform tasks in accordance with established company standards and policies.
• Any Graduate degree.

Key Skills

Education

Any Graduate