Description

Provide Level 1 technical support to internal clients during a bank merger.

This role is hybrid.

Responsibilities

• Resolve technical issues via phone, including account unlocks and password resets.
• Troubleshoot hardware, software, printing, and connectivity problems.
• Assist users with remote access and software-related queries.
• Document and escalate technical issues as required.

Required Skills

• 1-2 years of experience in an L1/L2 Help Desk or Call Center environment.
• Proficiency in handling account unlocks and password resets.
• Proven experience in technical troubleshooting.
• Strong oral and written communication skills.
• Demonstrable customer service experience.
• Ability to work onsite in Woodbridge, NJ for training, transitioning to a hybrid schedule.
• Any Graduate degree.

Preferred Skills

• Experience working within the financial industry.

Key Skills

Education

Any Graduate