Description

You provide technical support and administrative assistance to customers and office visitors.

This role is on-site.

Responsibilities

• Respond to customer inquiries via phone and provide relevant information.
• Record all customer contact details and interactions in a call log.
• Evaluate incoming situations to determine the appropriate response or escalation path.
• Escalate complex issues to designated specialists and track them to ensure timely resolution.
• Manage front desk duties, including greeting and checking in office visitors.

Required Skills

• 5+ years of relevant work experience.
• Proficiency with MS Office.
• Strong verbal communication skills.
• Ability to learn new business products and processes quickly.
• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.

Key Skills

Education

Bachelor's Degree