Description

You provide technical support for hardware, software, network, and telecommunications systems via telephone.

This role is on-site.

Responsibilities

• Resolve technical problems and answer queries for internal and external customers.
• Diagnose, isolate, and analyze issues using historical database records.
• Maintain and update tracking databases and records.
• Route complex calls to specific product line specialists.
• Alert management to recurring technical problems and emerging patterns.

Required Skills

• 2+ years of experience in technical support or a related field.
• Proven troubleshooting skills for Windows client environments.
• Proficiency with Microsoft Office products and O365.
• Experience using ServiceNow for incident management.
• Knowledge of VPN applications and connectivity troubleshooting.
• Strong customer service skills.
• Ability to work weekend rotations, which are mostly remote.
• Availability for first-shift training during the first month.

Education and Experience

• Associate’s degree or a 2-year technical degree in a related discipline.
• A relevant professional certification may substitute for an Associate’s degree.

Key Skills

Education

Any Graduate