Description

You will provide first-tier technical support and software testing for the USAF Cyberspace Infrastructure Planning System at Tinker AFB.

Responsibilities

• Answer incoming calls, emails, Microsoft Teams chats, and walk-in requests to provide technical support.
• Create and manage customer work orders in the USAF CIPS call tracking software.
• Identify, research, and resolve software technical problems and end-user issues.
• Perform end-user testing on new software releases and enter defects into Microsoft Azure DevOps (ADO).
• Coordinate with Engineering and management to ensure rapid response times and advise on potential risks to the software baseline.

Required Skills

• 2+ years of experience in IT, Help Desk, or customer service roles.
• Experience in a call center environment.
• Knowledge of information technology networks, systems technologies, and methodologies.
• Experience with user software testing.
• Strong verbal communication skills for telephone-based support.
• Ability to maintain an active Secret clearance or obtain one via US Citizenship sponsorship.
• Capability to work on-site at Tinker AFB on a 3:00am - 11:00am Monday-Friday shift.

Preferred Skills

• Proficiency with Microsoft Azure DevOps (ADO), VPNs, Office 365 Suite, Windows 11, and Microsoft Teams.
• B.S. in Computer Science or equivalent education.

Key Skills

Education

Any Gradute