Description

You provide front-line technical support to users in Austin, TX.

This role is on-site.

Responsibilities

• Resolve user issues via phone and email, gathering necessary information first.
• Perform basic troubleshooting, including password resets, printer setup, and break/fix tasks.
• Support conference room A/V needs and manage new user account setups.
• Update website content when required and follow documented procedures for complex issues.
• Log all support tickets accurately, escalate issues when necessary, and report recurring problems.

Required Skills

• 5+ years of experience providing technical support.
• Superior customer service skills (written, verbal, and in-person).
• Experience supporting users across various technical skill levels.
• Hands-on experience with Windows 10 and Microsoft Office Suite.
• Proficiency with Adobe applications.
• Experience managing Active Directory.
• Familiarity with Cloud Platforms, preferably Microsoft Azure.

Key Skills

Education

Any Gradute