Description

You provide remote and on-site technical support for network, hardware, and software systems during standard business hours.

Responsibilities

• Set up, edit, and remove user access across network and software systems.
• Install, configure, and troubleshoot PCs, laptops, printers, and software including Microsoft Office 365.
• Diagnose desktop application issues, perform hardware repairs, and apply Windows patches.
• Manage and track support requests using an online ticketing system.
• Conduct one-on-one training for staff on standard applications and user rights.

Required Skills

• 2–3 years of experience in help desk or technical support roles.
• Proficiency with Microsoft Office 365 and Windows operating systems.
• Experience using ticketing systems and remote support tools.
• Ability to troubleshoot hardware and software issues efficiently.
• Strong communication and customer service skills.
• Experience documenting support activities and managing ticket lifecycles.
• Associate’s degree in Information Technology or related field, or equivalent experience.

Preferred Skills

• CompTIA A+ certification.
• Microsoft Certified Professional (MCP) certification.

Key Skills

Education

Any Gradute