Description

In this role, you will provide technical support to employees, diagnose and resolve hardware and software issues, and help keep operations running smoothly.

Responsibilities

• Provide insightful advice and friendly, hands-on technical support to employees
• Diagnose and resolve technical hardware and software issues and offer solutions to get employees up and running again
• Triage requests accordingly to third-party IT providers
• Teach and train employees on new applications or hardware as requested
• Provide support for on-boarding and off-boarding new and departing employees

Qualifications

• Required
  • 2 or more years of experience as a help desk support technician in a macOS environment
  • High school degree
  • Excellent prioritization skills and ability to make decisions quickly
  • Strong problem-solving skills
  • Excellent verbal and written communication skills
  • Success in team environments, demonstrating shared responsibility and accountability with other team members
  • Demonstrated ability to take initiative
  • Comprehensive understanding of operating systems, including macOS and Windows
• Preferred
  • Experience as a Genius at an Apple Store
  • Additional certification in Apple products and devices

Key Skills

Education

Any Graduate