Description

Provide first-tier technical support to end users in a Windows environment.

This role is on-site.

Responsibilities

• Resolve basic technical issues including password resets, error messages, and general troubleshooting.
• Document and track all support requests using ServiceNow.
• Escalate unresolved issues to higher levels of support following established policies.
• Research and identify solutions for fundamental technical problems.

Required Skills

• 6-12 months of experience in a technical or customer-facing role.
• Proficiency with ServiceNow ticketing software.
• Experience with DNS and DHCP.
• Strong customer service skills.
• Ability to work in a Windows environment.
• Ability to read, comprehend, and act quickly on technical instructions.
• High School Diploma, Associate degree, or Bachelor's degree.

Preferred Skills

• CompTIA A+ Certification.
• MCP or MCDST technical certifications.

Key Skills

Education

Any Gradute