Description

You provide onsite and remote technical support for laptops, desktops, and peripherals in Gainesville, GA.

This role is on-site.

Responsibilities

• Troubleshoot end-user workstation, peripheral, and network connectivity issues in LAN and WAN environments.
• Image and deploy laptops and desktops for new hire on-boarding and off-boarding.
• Manage data backup and recovery processes while ensuring hardware sanitization meets DoD disk-wiping standards.
• Document and track problem tickets, escalating to appropriate workgroups and coordinating with vendor support.
• Install and support network devices, Cisco VoIP phones, and Jabber clients.

Required Skills

• 5+ years of technical support experience in a Windows 10 environment.
• Proven experience with Active Directory Domain environments.
• Hands-on experience with Microsoft Office (2013 or higher) and Microsoft Outlook.
• Ability to troubleshoot VPN, remote technology, and network connectivity issues.
• Experience with Bitlocker encryption, antivirus, and malware/spyware removal.
• Proficiency in local and network printer troubleshooting and repair.
• Mandatory A+ or Network+ Certification.

Preferred Skills

• Vocational/Technical degree in computer applications or a closely related area.

Key Skills

Education

Any Graduate