Description

You will provide frontline technical support across hardware, software, and mobile environments.

Responsibilities

• Troubleshoot and support video conferencing via Microsoft Teams and Zoom.
• Maintain and track IT equipment inventory records.
• Document all support activities and resolutions within the ticketing system.
• Follow established help desk procedures and maintain strict documentation discipline.
• Travel to other firm offices to provide onsite support for buildouts and expansions.

Required Skills

• Proficiency in Microsoft Windows 11 and Microsoft 365, including Outlook and Word.
• Experience with iManage document management system.
• Strong written and verbal communication abilities.
• Proven ability to learn new systems and processes quickly.
• Strong attention to detail and organizational skills.
• Ability to work effectively both independently and collaboratively.

Key Skills

Education

Bachelor’s degree