Description

You provide remote technical support and troubleshooting for store and pharmacy employees via live calls.

This role is remote.

Responsibilities

• Resolve customer inquiries by troubleshooting and diagnosing software and hardware issues.
• Document problems accurately and succinctly within the case tracking system.
• Manage problem escalation and follow-up processes to ensure timely resolution.
• Use online diagnostics to identify and resolve technical incidents.
• Handle live troubleshooting calls 100% of the time with a focus on first-call resolution.

Required Skills

• Minimum 6 months of hardware troubleshooting experience.
• Experience with technical support, installations, and customer service.
• Strong focus on first-call resolution.
• Proven experience with installations and hardware support.
• High School Diploma or GED required.

Preferred Skills

• Ability to maintain up-to-date knowledge of current policies, procedures, and troubleshooting techniques.

Key Skills

Education

Any Graduate