Description

Key Responsibilities:

Deliver first-line technical support for hardware, software, and networking issues via phone, email, and onsite interaction

Troubleshoot and resolve issues involving Windows OS, Office 365, network connectivity, and mobile devices

Set up, configure, and deploy desktops, laptops, and peripherals

Log and track support tickets using a ticketing system (e.g., ServiceNow), ensuring timely resolution and follow-up

Manage user accounts in Active Directory, including password resets, account creation, and permissions changes

Support hardware maintenance and inventory management

Ensure high-quality customer service by following up with users and documenting solutions

Collaborate with IT staff to escalate and resolve complex issues

Required Qualifications:

2–5 years of experience in an IT help desk or technical support role

Strong knowledge of Windows OS, Office 365, and basic networking principles

Familiarity with remote desktop tools and Active Directory

Experience using IT ticketing systems (ServiceNow preferred)

Strong communication, organizational, and troubleshooting skills

Ability to prioritize tasks and resolve issues efficiently in a high-demand environment

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology or related field preferred

Relevant IT certifications (e.g., CompTIA A+, Microsoft) are a plus

Preferred Skills:

Previous experience supporting users in a manufacturing or industrial environment

Knowledge of ITIL best practices

Familiarity with enterprise device imaging tools and inventory systems

Key Skills

Education

Any Graduate