Description

Provide first-line technical support for hardware, software, and networking issues.

This role is on-site.

Responsibilities

• Troubleshoot and resolve issues involving Windows OS, Office 365, network connectivity, and mobile devices.
• Set up, configure, and deploy desktops, laptops, and peripherals.
• Manage user accounts in Active Directory, including password resets, account creation, and permissions changes.
• Log and track support tickets using ServiceNow, ensuring timely resolution and follow-up.
• Collaborate with IT staff to escalate and resolve complex issues.

Required Skills

• 2–5 years of experience in an IT help desk or technical support role.
• Strong knowledge of Windows OS and Office 365.
• Familiarity with Active Directory management.
• Experience using IT ticketing systems, specifically ServiceNow.
• Understanding of basic networking principles and remote desktop tools.
• High school diploma or equivalent; Associate’s or Bachelor’s degree in IT preferred.
• Strong communication and organizational skills.

Preferred Skills

• Relevant IT certifications (e.g., CompTIA A+, Microsoft).
• Experience supporting users in a manufacturing or industrial environment.
• Familiarity with ITIL best practices and enterprise device imaging tools.

Key Skills

Education

Any Graduate