Description

You provide first-line technical support for hardware, software, and networking issues via phone, email, and onsite interaction.

This role is on-site.

Responsibilities

• Troubleshoot and resolve issues involving Windows OS, Office 365, network connectivity, and mobile devices.
• Set up, configure, and deploy desktops, laptops, and peripherals.
• Log and track support tickets using ServiceNow, ensuring timely resolution and follow-up.
• Manage user accounts in Active Directory, including password resets, account creation, and permissions changes.
• Collaborate with IT staff to escalate and resolve complex issues while documenting solutions.

Required Skills

• 5+ years of experience in an IT help desk or technical support role.
• Strong knowledge of Windows OS and Office 365.
• Experience with Active Directory management.
• Proficiency with ServiceNow or similar IT ticketing systems.
• Understanding of basic networking principles.
• Ability to troubleshoot hardware and software issues efficiently.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology or related field preferred.

Preferred Skills

• Previous experience supporting users in a manufacturing or industrial environment.
• Knowledge of ITIL best practices.
• Familiarity with enterprise device imaging tools and inventory systems.

Key Skills

Education

Any Graduate