Description

Provide first-line technical support for internal users, resolving hardware, software, and networking issues.

This role is hybrid.

Responsibilities

• Troubleshoot Windows OS, Office 365, network connectivity, and mobile device issues via phone, email, and onsite.
• Set up, configure, and deploy desktops, laptops, and peripherals.
• Log and track support tickets in ServiceNow, ensuring timely resolution and follow-up.
• Manage user accounts in Active Directory, including password resets and permission changes.
• Support hardware maintenance and inventory management while collaborating with IT staff on escalations.

Required Skills

• 2–5 years of experience in an IT help desk or technical support role.
• Strong knowledge of Windows OS and Office 365 administration.
• Experience with Active Directory and basic networking principles.
• Proficiency with remote desktop tools and IT ticketing systems (ServiceNow preferred).
• Ability to prioritize tasks and resolve issues efficiently in a high-demand environment.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in IT preferred.

Preferred Skills

• Experience supporting users in a manufacturing or industrial environment.
• Knowledge of ITIL best practices.

Key Skills

Education

Any Graduate