Description

Provide technical support to end users by resolving hardware and software issues.

Responsibilities

• Field telephone calls and email communications to diagnose user problems.
• Perform troubleshooting activities to resolve hardware and software malfunctions.
• Document, track, and monitor issues to ensure timely resolution.
• Follow established guidelines and instructions to complete daily tasks.
• Execute additional helpdesk duties as directed by your supervisor.

Required Skills

• 3+ years of experience in technical support or a related field.
• Proficiency in troubleshooting hardware and software issues.
• Experience with computer repair.
• Skills in software installation.
• General technical support experience.
• Associate's degree in a related area or equivalent experience.

Preferred Skills

• Experience in a high-volume ticketing environment.

Key Skills

Education

Any Graduate