Description

You provide on-site and remote technical support to internal employees from the Wilmington, MA location.

This role is on-site.

Responsibilities

• Provision, configure, and deploy Dell Windows laptops and peripherals.
• Manage user onboarding and offboarding, including account setup, access, and licensing.
• Troubleshoot user accounts in Active Directory and manage licenses in Microsoft 365/Exchange.
• Execute hardware lifecycle tasks including imaging, reimaging, decommissioning, and inventory tracking.
• Document and resolve tickets within Freshservice, escalating complex issues to Level 2/3 teams.

Required Skills

• 5+ years of experience in IT Support, Help Desk, or Desktop Support.
• Hands-on experience with Active Directory (users, groups, and basic permissions).
• Proficiency with Microsoft 365 and Exchange.
• Experience with endpoint management tools such as Intune or SCCM.
• Ability to provision laptops and support Windows-based hardware and software.
• Familiarity with ticketing systems like Freshservice.
• Experience with software provisioning and patching tools such as Patch My PC.

Preferred Skills

• Experience in a corporate or enterprise IT environment.
• Basic scripting or automation experience.

Key Skills

Education

Any Graduate