Description

You will provide on-site technical support for end users in Lake Worth, FL, managing accounts, troubleshooting email issues, and documenting resolutions.

Responsibilities

• Manage user accounts and permissions within Active Directory.
• Troubleshoot and resolve Microsoft Outlook and email configuration issues.
• Handle multiple support requests simultaneously while maintaining clear documentation.
• Communicate technical solutions clearly through written and verbal channels.
• Work scheduled weekend shifts as required by the rotation.

Required Skills

• 3+ years of experience in a help desk or technical support role.
• Proficiency with Active Directory management.
• Strong working knowledge of Microsoft Outlook.
• Ability to work the scheduled 9am to 6pm EST shift.
• Capacity to work weekend shifts.
• Strong written and verbal communication skills.
• Ability to multi-task in a busy environment.
• Must be able to work on-site in Lake Worth, FL.
• Degree or any graduate level education.

Key Skills

Education

Any Graduate