Description

You will provide technical assistance on computer systems and resolve user queries for the Memphis, TN office.

Responsibilities

• Serve as the first point of contact for technical assistance via phone or email.
• Perform remote troubleshooting using diagnostic techniques and targeted questioning.
• Walk customers through the problem-solving process to reach a resolution.
• Direct unresolved issues to the appropriate level of support personnel.
• Record all events, problems, and resolutions in technical logs.

Required Skills

• 5+ years of experience in a help desk technician or customer support role.
• Proficiency in Java and C++.
• Working knowledge of office automation products and databases.
• Experience with remote control tools.
• Strong understanding of computer systems and mobile devices.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills and proficiency in English.
• Ability to maintain a customer-oriented and calm approach under pressure.

Preferred Skills

• Any Graduate.

Key Skills

Education

Any Graduate