Description

You will provide onsite field support and hardware maintenance for workplace infrastructure and end-user devices in Minot, ND.

Responsibilities

• Perform hardware maintenance, software installations, and Moves, Adds & Changes (IMACs) for PCs, laptops, and mobile devices.
• Troubleshoot printers, drive mappings, permissions, and general end-user computing environment issues.
• Manage single-user incidents, VIP tickets, and P2, P3, and P4 service requests.
• Set up, install, and maintain A/V equipment including projectors, TVs, speakers, microphones, and cameras.
• Execute proactive maintenance on desktops and software to minimize operational downtime.

Required Skills

• 5+ years of experience in desktop or field support roles.
• Hands-on experience supporting Windows desktops, laptops, and Mac OS for Citrix connectivity.
• Proficiency with iOS and Android mobile device management.
• Experience troubleshooting LAN equipment and printer queue/break-fix coordination.
• Technical familiarity with LogMeIn for remote control support.
• Ability to provide onsite support for hardware, software, and A/V technology.
• Degree or equivalent educational background.

Key Skills

Education

ANY GRADUATE