Description

You provide technical support and troubleshooting for end users and service vendors, focusing on ATM-related issues.

Responsibilities

• Diagnose and resolve ATM technical issues and escalated problems.
• Act as a liaison between internal teams, vendor account managers, and external personnel.
• Monitor multiple email inboxes to ensure response times meet Service Level Agreements.
• Manage internal and external reports, status updates, and follow-up on open escalations.

Required Skills

• 5+ years of experience in a technical support role.
• Proficiency with Microsoft, Cisco, or Unix/Linux technologies.
• Knowledge of ITIL Foundations or CompTIA certifications.
• Ability to work with multiple systems simultaneously.
• Strong written and oral communication skills for interacting with end users.
• Proven ability to prioritize tasks and manage time effectively.
• Capacity to handle confidential matters with discretion.
• Availability to work nights and weekends as required.

Preferred Skills

• Associate’s Degree in Computer Science or Technology.
• Technical Certification in Microsoft, Cisco, Unix/Linux, ITIL, or CompTIA.

Key Skills

Education

Any Graduate