Description

You will provide technical support to end users by resolving hardware and software issues.

Responsibilities

• Field telephone calls and email communications to assist end users.
• Diagnose problems and perform troubleshooting activities.
• Document, track, and monitor issues to ensure timely resolution.
• Follow established guidelines and instructions to perform daily functions.

Required Skills

• 3+ years of experience in help desk or a related technical field.
• Proven ability in diagnosing problems.
• Experience resolving hardware and software issues.
• Ability to work under immediate supervision.

Preferred Skills

• Any Graduate degree or equivalent professional experience.

Key Skills

Education

Any Graduate