Description

Provide technical support to computer users statewide via telephone, remote technology, and on-site visits.

Responsibilities

• Diagnose and resolve hardware and software issues, including version compatibility and configuration conflicts.
• Manage Active Directory user accounts, email accounts, and security permissions.
• Perform hardware upgrades, including physically replacing cards and performing BIOS or ROM flashes.
• Document solutions in the knowledge library and track all requests within the computerized ticketing system.
• Configure client software including ODBC drivers, Outlook, Exchange, and TN3270 host emulation.

Required Skills

• 5+ years of experience in technical support or help desk roles.
• Proven ability to troubleshoot hardware, software, and system performance issues.
• Experience managing Active Directory, domain user accounts, and security permissions.
• Proficiency in configuring email access, protocols, and adapters.
• Ability to analyze system error codes and diagnostic messages.
• Strong communication skills for assisting users via telephone and email.
• Experience with hardware maintenance and physical component replacement.

Preferred Skills

• Background in problem-solving and technical documentation.

Key Skills

Education

Any Graduate