Description

You will provide technical support to end users by resolving hardware and software issues in Salem, OR.

This role is on-site.

Responsibilities

• Field telephone calls and email communications to assist end users.
• Diagnose and troubleshoot hardware and software problems.
• Document, track, and monitor issues to ensure timely resolution.
• Follow established guidelines and instructions to complete daily tasks under supervision.

Required Skills

• 10+ years of experience in a related field.
• Troubleshooting hardware and software issues.
• Office 365 administration and support.
• Software installation and configuration.
• Computer repair and maintenance.
• Proficiency with Form W-2 processes.

Preferred Skills

• Any Graduate degree or equivalent experience.

Key Skills

Education

Any Graduate