Description

You provide onsite and remote technical support for laptops, desktops, and peripherals within the Tifton/Valdosta area.

Responsibilities

• Image, deploy, and configure desktops, laptops, and peripheral hardware for in-house and remote users.
• Troubleshoot workstation and peripheral issues both in person and via remote diagnostic tools.
• Manage end-user data backups and recovery processes with high attention to detail.
• Process surplus equipment including disk wiping and sanitization to DoD standards.
• Install and support network devices and coordinate with vendors to resolve hardware and software problems.

Required Skills

• 5+ years of experience in technical support or desktop support roles.
• Proficiency in computer repair and hardware troubleshooting.
• Experience with software installation and configuration.
• Strong knowledge of operating systems.
• Ability to work onsite in the assigned coverage area.
• Experience managing hardware lifecycle, including deployment and surplus processing.
• Document and track technical issues through the ticketing system and escalate to appropriate workgroups.

Preferred Skills

• Degree or any graduate level education.

Key Skills

Education

Any Graduate