Description

You will provide first-line technical support to a remote team to ensure minimal downtime and smooth operations.

Responsibilities

• Respond to support requests via phone, email, or ticketing systems.
• Diagnose and resolve hardware, software, and connectivity issues.
• Manage user account setup and access permissions.
• Install, configure, and maintain computer systems and software.
• Document support cases and escalate complex issues to senior IT personnel.

Required Skills

• Experience in a help desk or IT support role.
• Proficiency with Windows and macOS operating systems.
• Knowledge of networking basics and troubleshooting.
• Experience using ticketing systems.
• Strong problem-solving and troubleshooting abilities.
• Effective communication and customer service skills.
• Ability to multitask, prioritize, and work independently.
• Bachelor's Degree.

Key Skills

Education

Bachelor's Degree