Description

You will serve as the primary point of contact for all information technology requests and technical support needs.

Responsibilities

• Identify, research, and resolve software and hardware technical issues.
• Respond to user requests via telephone, email, and in-person inquiries.
• Analyze root causes of user problems to eliminate recurrences and reduce ticket volume.
• Draft FAQs and technical documentation for common software system issues.
• Participate in an on-call rotation, including after-hours and weekend support as required.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Active Directory and Remote VPN Software.
• Hands-on experience with Windows 10 and Microsoft Office applications.
• Working knowledge of Office 365, including Exchange and SharePoint.
• Understanding of LAN/WAN networking and Disaster Recovery protocols.
• Strong troubleshooting abilities using logical methodology to resolve hardware and software issues.
• Ability to document issues thoroughly and manage multiple projects based on priority.
• Excellent written and verbal communication skills.

Preferred Skills

• Experience with various help desk software.
• Experience with imaging desktops.

Key Skills

Education

Any Graduate