Description

You manage IT inquiries and resolve hardware and software issues as the primary technical contact.

This role is on-site.

Responsibilities

• Identify, research, and resolve software and hardware problems.
• Analyze user issues to eliminate recurrences and reduce call volume.
• Document procedures and coordinate coverage with other resources.
• Participate in an on-call rotation for after-hours and weekend support.

Required Skills

• Minimum of 5 years of technical support experience.
• Proficiency with Windows 10 and Microsoft Office applications.
• Hands-on experience with Office 365, including Exchange and SharePoint.
• Working knowledge of Active Directory and Remote VPN Software.
• Understanding of LAN/WAN, Disaster Recovery, and Anti-Virus protocols.
• Strong troubleshooting abilities using logical methodologies for complex issues.
• Excellent written and verbal communication skills for documentation.

Key Skills

Education

Any Graduate