Description

Responsibilities:

• Build, update, and distribute standardized Windows desktop images using established deployment tools and best practices.
• Configure drivers, automate device setup tasks, and complete post-deployment adjustments to prepare systems for end users.
• Manage service desk requests by reviewing, prioritizing, troubleshooting, and closing incidents within expected response timelines.
• Escalate unresolved technical issues appropriately and document diagnostic steps and resolutions in a clear, organized manner.
• Perform routine maintenance activities for systems and local network environments, including backups, disk space checks, security-related tasks, and performance monitoring.
• Assist with software installations, application upgrades, operating system updates, and testing efforts tied to technical changes or improvements.
• Support troubleshooting efforts related to workstation, system, and network performance in coordination with broader IT staff.
• Promote safe work practices and carry out additional technical duties as needed to support department operations.

Requirements

• 3+ years of experience in Help Desk or related position.
• Experienced in Windows OS, Microsoft 365 troubleshooting
• Ability to handle ticketing systems and troubleshooting end-users
• Knowledgeable in imaging systems and providing desktop support.

Key Skills

Education

Any Graduate