Description

You will provide L1 and L2 technical support for our Toronto office.

Responsibilities

• Provide L1 and L2 technical support for local users.
• Manage hardware requirements and Windows devices.
• Handle audio and video technical requirements.
• Drive process improvement and technical documentation.
• Build and maintain a centralized knowledge base.

Required Skills

• 4-6 years of experience in L1/L2 technical support.
• Desktop Administrator experience.
• Intune experience.
• Windows device management.
• Hardware troubleshooting and configuration.
• Audio/video equipment support.
• Strong communication skills.

Key Skills

Education

Any Graduate