Description

You will provide technical support and manage daily computer system and application performance. You own the user inquiry resolution process, handling software and hardware diagnostics.

Responsibilities

• Resolve user inquiries regarding software and hardware operations through diagnostics and technical assistance.
• Monitor ticket queues, assign tasks to support staff, and escalate issues outside of SLAs.
• Install and configure hardware, peripherals, cables, operating systems, and software according to specifications.
• Maintain detailed records of data communication transactions, problems, and remedial actions.
• Develop training materials and instruct users on the proper use of hardware and software.

Required Skills

• 5+ years of experience in a Helpdesk Technician role.
• Hands-on technical support experience with Windows 11 and Windows 10.
• Proficiency with Microsoft Office Suite and MS Outlook email.
• Experience managing login issues and Active Directory support.
• Direct experience using and monitoring helpdesk ticket systems.
• Knowledge of COTS applications.
• Ability to perform hardware setup and software installation.
• Must be local to Atlanta and able to work on-site daily.

Preferred Skills

• Relevant computer certifications.

Key Skills

Education

Any Graduate