Description

You will provide day-to-day desktop support for internal customers, handling hardware, software, and network issues.

Responsibilities

• Provide desktop support for internal customers across local and remote environments.
• Support all desktop technology, including desktops, laptops, mobile devices, printing, and wireless networking.
• Manage user accounts in Active Directory and other applications.
• Document issues to maintain the IT knowledge base and follow up with customers for resolution.
• Manage IT stock and inventory.

Required Skills

• 3+ years supporting desktop operating systems, specifically Windows and macOS.
• 3+ years supporting productivity suites like Office Pro and Office 365.
• 3+ years using ITIL-based Service Management tools (Jira, ServiceNow, Remedy AR).
• 3+ years performing hardware troubleshooting on desktops and laptops.
• Strong understanding of the ITIL framework and its disciplines.
• Ability to support all organizational levels, from entry-level to executive.
• Proficiency with Windows, Mac, Jira, ServiceNow, and Remedy AR.
• Bachelor's degree in a relevant engineering or IT field or any graduate degree.

Key Skills

Education

Any Graduate