Description

You will manage incoming support requests via phone and email to ensure timely resolution.

This role is on-site.

Responsibilities

• Answer incoming phone calls and emails promptly.
• Create and assign Service Desk tickets to appropriate analysts.
• Communicate technical information regarding microcomputer hardware and software to staff.
• Maintain professional working relationships with staff using customer service best practices.

Required Skills

• 5+ years of experience in a Helpdesk role.
• Proven customer service skills.
• Strong verbal and written communication skills.
• Ability to explain hardware and software concepts clearly.
• Experience managing ticket creation and assignment workflows.

Key Skills

Education

ANY GRADUATE