Description

Provide technical support and drive service improvements within an ITSM framework.

None of the remote, hybrid, or on-site flags are set; no work-mode line included.

Responsibilities

• Perform root cause analysis and resolve complex hardware and software issues independently.
• Manage support requests for Lenovo laptops, Apple iPhones, MS Windows, and M365 environments.
• Identify, lead, and implement ITSM improvement initiatives based on ITIL best practices.
• Communicate technical solutions professionally to all users, including executive leadership.

Required Skills

• 6+ years of experience in professional helpdesk roles.
• Proficiency with MS Windows and M365.
• Experience supporting Lenovo laptops and Apple iPhones.
• Strong understanding of ITSM processes.
• ITIL 4 Foundation certification or equivalent.
• Proven ability to conduct root cause analysis.
• Degree in any field.

Key Skills

Education

Any Gradute