Description

You will provide technical support and system monitoring to resolve hardware and software issues.

Responsibilities

• Oversee daily performance of computer systems and applications.
• Resolve user inquiries regarding software and hardware operation.
• Monitor ticket queues, assign tasks to support staff, and escalate issues until resolution.
• Conduct computer diagnostics to investigate problems and provide technical assistance.

Required Skills

• Six months of experience handling customer inquiries or complaints in a call center environment.
• Helpdesk Technician experience.
• Proficiency with MS Office and Outlook.
• Experience supporting Windows 7 and Windows 10.
• High School diploma or GED.

Preferred Skills

• 1+ years of experience as a Helpdesk Technician.
• Vocational or Technical degree in computer applications or technology.
• Knowledge of Apple iOS.

Key Skills

Education

Any Gradute