Helpdesk Engineer

You will provide first and second-level technical support to end-users to ensure smooth organizational operations.

Responsibilities

• Troubleshoot hardware and software issues involving desktops, laptops, printers, mobile devices, UPS, power backup, access control systems, and CCTV cameras.
• Manage user accounts and permissions according to IT policies and procedures.
• Install, configure, and maintain hardware and software systems.
• Collaborate with IT teams and vendors to escalate and resolve complex technical issues.
• Document support activities and solutions to maintain knowledge base articles.
• Assist with IT projects including system upgrades and rollouts.
• Ensure compliance with security protocols and data protection regulations.

Required Skills

• Proven experience in a technical support role, preferably in a corporate environment.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory and Office 365.
• Ability to diagnose and resolve technical issues through effective troubleshooting.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively.

Preferred Skills

• CompTIA A+ certification.
• Microsoft Certified Professional certification.