Description

Provide technical support for Badge ID, CMS, and MAFIS applications while monitoring system health and infrastructure performance.

Responsibilities

• Troubleshoot Badge ID and CMS application issues as they arise.
• Perform daily CMS disk space checks, CMS health checks, and MAFIS health checks.
• Execute weekly MAFIS db_caps checks and deliver health reports to customers every Friday.
• Monitor Production Cardscan and Transaction Controller for performance and operational issues.
• Manage patching updates in the Test environment and handle imaging and installation of new workstation equipment.

Required Skills

• 5+ years of technical support or helpdesk experience.
• Proficiency with Windows OS and Windows Server.
• Working knowledge of SQL.
• Foundational understanding of networking principles.
• Experience monitoring system performance and disk space across UAT and Production environments.
• Ability to generate ad-hoc CAFIS performance reports for CJIS teams.
• Experience with hardware imaging and workstation deployment.

Key Skills

Education

Any Graduate