Description

You will provide remote technical support across multiple divisions, focusing on laptops and mobile devices.

Responsibilities

• Deliver customer-centric support, managing expectations through clear communication and timely issue resolution.
• Develop and implement best practices to optimize L2 Tech Escalations team effectiveness.
• Manage assigned escalations, ad-hoc requests, and tasks while identifying skill gaps.
• Assist with reports and metrics, providing regular updates to the team lead.
• Collaborate with team lead and stakeholders to expand team capabilities.

Required Skills

• 1+ year of Technical Operations experience.
• 1+ year of experience with IT systems and infrastructure.
• 1+ year of experience with desktop platforms and operating systems.
• 1+ year of experience with incident management and reporting tools.
• Experience supporting Windows 11, Mac OS X, iOS, and Android Platforms.
• Experience with G Suite.
• Experience with ServiceNow.
• Familiarity with Windows 11, Mac Os X, Ios, Android Platforms, G Suite, Servicenow, Technical Operations.

Preferred Skills

• Bachelor’s Degree in Business, Information Systems, or Computer Science.
• ITIL Certification.

Key Skills

Education

Bachelor's degree